Modernize Approach to IG
Pharmaceutical company seeking to modernize its approach to information governance
The Client
- Mid-sized pharmaceutical company with research, manufacturing, and sales operations
- 7000 employees, 10 billion in revenue annually
- Based in NJ, with manufacturing in Ireland, Canada, and South America
The Problem
- Seeking to formalize its records management program, which was ad hoc, paper focused
- Frequent complex, multi-year litigation related to its products
- Difficulty determining which content it could dispose of due to multiple, broad, overlapping legal holds
- No tools to manage unstructured content
The Solution: Multi-year project, with the following components
Foundational Phase
- Conduct an Information Management Gap Assessment
- Develop Records and Information management, E-Communications, Legal Hold, and Backup Policies
Implementation Phase
- Develop and deliver employee information governance training
- Conduct a matter assessment to determine the status of current legal matter
Remediation Phase
- Bring the email system, unified messaging system, and backup environment under the auspices of the new information governance program and remediate legacy
Continuous Improvement Phase
- Develop and implement a company-wide audit function and plan